PERBETE Terms of Service

Last updated: October 3, 2026

PLEASE READ SECTION 13. IT SAYS THAT YOU AND PERBETE WILL SETTLE ALMOST EVERY DISPUTE BY INDIVIDUAL ARBITRATION, NOT IN COURT. YOU GIVE UP THE RIGHT TO A JURY TRIAL AND THE RIGHT TO TAKE PART IN A CLASS ACTION. YOU CAN OPT OUT WITHIN 30 DAYS (SECTION 13.9). SECTIONS 10 AND 11 LIMIT WHAT WE OWE YOU IF SOMETHING GOES WRONG.

These terms are an agreement between you and the operator of PERBETE ("PERBETE", "we", "us"). They cover the website at perbete.com and any app that links to them (the "service").

How you agree. You agree to these terms when you slide to agree, when you tap a button whose text next to it says that tapping it means you agree, or when you create an account or sign in. Each of those places shows a link to these terms. If you do not agree, do not use the service.

Our Privacy Policy explains how we handle your information, and our Face and health data policy covers face photos from the camera and the health questions.

1. Who can use PERBETE

• You must be 13 or older.
• If you are 13 to 17, your parent or guardian must say it's OK, and we ask them to read these terms with you. Sections 12 and 13 bind someone under 18 only as far as the law allows.
• You must use PERBETE only for yourself and only as these terms allow.

2. What PERBETE is — and is not

PERBETE gives general information about cosmetic ingredients. It suggests products based on the ingredients they contain and the answers you give.

PERBETE is not medical or health care.

• We are not a doctor, pharmacy or telehealth service.
• We do not diagnose, treat, cure or prevent any disease or skin condition.
• We do not prescribe. We do not recommend prescription drugs.
• Nothing on PERBETE is medical advice. It does not replace a doctor, dermatologist or pharmacist.
• If you are pregnant, breastfeeding, taking medicine, have a skin condition or have had skin cancer, talk to a doctor before changing your skincare.
• If you have a reaction, stop using the product. If it is serious, get medical help.

PERBETE does not make, sell, ship or stock any product. Brands make the products. Other stores, such as Amazon, sell them.

You decide. What you buy and put on your skin is your choice. Our information is one thing to think about, not an instruction.

3. How to read our information

• Recommendations are about ingredients. We match ingredients to the concerns you pick. Research on an ingredient does not mean a product works for you. Skin and allergies differ.
• Scores and colors describe ingredients, not products. A red ingredient is not poison; preservatives, UV filters and fragrance often land there. A green ingredient is not automatically right for you.
• Cancer classifications refer to ingredients, not products. When we show that an ingredient is classified by IARC, the EU (CLP), the US National Toxicology Program or California Proposition 65, we are reporting what that body said about the ingredient, and under which exposure (for example, breathing in a powder). We are not saying any product causes cancer.
• "Unknown" means unknown. When we lack enough data, we say so. It does not mean safe.
• Our information can be wrong or out of date. Product formulas change. Always read the ingredient list on the product you buy.
• Camera estimates are estimates. The camera suggests answers. You can change them. They are not a medical or identity result.

4. Products are made and sold by others

• We do not sell products. We link to other stores, such as Amazon.
• When you buy, you buy from that store. Their terms, prices, shipping, returns and privacy policy apply.
• Any problem with a product goes to the brand that made it or the store that sold it. That includes a reaction, an injury, a defect, a wrong or late order, a return and a refund. We did not make or sell the product, so we cannot replace it or refund it.
• Release. To the extent the law allows, you release PERBETE from claims about a product itself (how it was made, labeled, sold, shipped or refunded) and about what a brand or store does. This release covers PERBETE only: it does not limit your rights against the brand or store. It does not cover our own fraud, gross negligence or willful misconduct.
• Some links are affiliate links. If you buy through them, we may earn a commission. This does not change the price you pay. As an Amazon Associate, PERBETE earns from qualifying purchases.
• Prices and availability shown on PERBETE may be out of date.
• Other websites we link to are not run by us. We are not responsible for their content or practices.

5. Your account

• You can use much of PERBETE without an account. You can sign in with your email address or with a sign-in provider such as Google.
• Keep your sign-in secure. Tell us if you think someone else is using your account.
• You can stop using PERBETE at any time. To delete your data, see the Privacy Policy.

6. Your answers and content

• You own the answers you give us.
• You give us permission to use them to run the service for you, and as the Privacy Policy describes (for example, improving our models). This permission ends when your data is deleted, except where the law requires us to keep records.
• Give honest answers. Wrong answers can lead to wrong suggestions.
• Reviews and photos you post. You still own them. You let us store, show, copy and adapt them (for example resize a photo) on PERBETE, worldwide and without payment. If you delete a review, we stop showing it, but we keep its words and stars with no name and no link to you, as a record of what was posted (see the Privacy Policy, section 6).
• Review rules. Review only a product you have used. Write what you really think. Do not post someone else's face or personal details, anything false or hateful, or ads. We check reviews before others see them, and we may remove one that breaks these rules.
• Coins for reviews. Coins depend only on what you add (stars, words, photos), never on whether your review is good or bad.

7. Rules of conduct

You agree not to:

• break the law using PERBETE,
• scrape, crawl or copy our data or pages by automated means,
• get around rate limits, the daily free limit, or security,
• probe, attack or overload our systems,
• upload someone else's face, or anyone's face without their permission,
• upload photos of a child under 13,
• pretend to be someone else,
• reverse-engineer our models except where the law allows,
• use PERBETE to build a competing product.

We may suspend or end your access if you break these rules.

7A. Messages from us

• If you give us your email address, we may send messages about your account, your saved results and changes to these terms.
• You agree that we can give you notices and agreements electronically (on the site, in the app or by email), and that these count as "in writing".
• We send marketing email only if you ask for it, and every marketing email has a one-click unsubscribe link.
• We do not send text messages today. If we add them, we will ask you first.

7B. Rewards, coins and referrals

If we offer points, coins, daily check-in rewards or referral credits:

• they have no cash value, cannot be sold or transferred, and can be used only on PERBETE;
• we may change or end the program, with notice on the site;
• we may cancel rewards gained by cheating, fake accounts or automated means;
• we never give rewards, coins or payment for face photos or face data.

Contests or sweepstakes, if we run any, will have their own official rules.

8. Our content and intellectual property

• PERBETE's text, design, scores, software and models belong to us or our licensors.
• You may use the service for your personal, non-commercial use.
• Ingredient facts, regulatory lists and study results come from public and scientific sources. We cite them. Those sources keep their own rights.
• Product names and brands belong to their owners. Showing them does not mean they endorse us or we endorse them.
• If you send us feedback, we may use it without paying you.

Copyright complaints. If you believe something on PERBETE infringes your copyright, send a notice under the U.S. Digital Millennium Copyright Act to privacy@perbete.com, with "Copyright" in the subject line. Include the work, where it appears on PERBETE, your contact details, a good-faith statement and your signature. We remove content that infringes, and we may end the access of people who infringe again and again.

9. Changes to the service

We may add, change or remove features. We may limit free use (for example, the daily free limit). We are not liable for changes, as long as we follow the Privacy Policy for your data.

10. Disclaimers

THE SERVICE AND ALL INFORMATION ON IT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY AND NON-INFRINGEMENT.

We do not promise that the service will be uninterrupted or error-free, that our information is complete, correct or current, or that any product is safe for you, will work for you or will suit your skin. We give no warranty about any product; any warranty comes from the brand or store.

11. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS:

• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL.
• WE ARE NOT LIABLE FOR ANY PRODUCT, OR ANY REACTION OR INJURY FROM A PRODUCT, MADE BY A BRAND OR SOLD BY A STORE (SECTION 4).
• OUR TOTAL LIABILITY FOR ALL CLAIMS TOGETHER IS LIMITED TO THE GREATER OF US$50 OR THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM.

These limits apply to every kind of claim (contract, tort including negligence, statute or anything else), even if we were told the damage could happen, and even if a remedy fails its essential purpose. They are part of the deal: we offer the service free or at a low price because of them.

These limits do not apply to our fraud, gross negligence or willful misconduct, do not take away a remedy that a statute gives you and that cannot be waived, and do not apply to anything else the law does not allow us to limit. Some states do not allow some of these limits, so some of them may not apply to you.

11A. One year to bring a claim

You and we must start any claim about the service or these terms within one year after the claim arises. After that, the claim is barred for good. This does not shorten the time limit for a claim under a statute (for example a consumer-protection or privacy law), or apply where the law of your state does not allow a shorter period; then that law's own period applies. The time stops running while the informal step in section 13.1 is under way.

12. Indemnity

If someone else (not you or us) makes a claim against us, you agree to defend us, pay for our losses, and hold us harmless (this is called "indemnity") against that claim and its damages, costs and reasonable lawyers' fees, when it comes from:

• content you post (for example a review or photo),
• your breaking these terms,
• your breaking the law or someone else's rights, including uploading a face without permission,
• your misuse of the service (for example scraping or attacking it).

We may take charge of the defense; if we do, you will help us. You may not settle such a claim in a way that binds us without our written OK. This section does not cover a claim to the extent our own fault caused it, and it applies only as far as the law allows.

13. Disputes: individual arbitration and class-action waiver

13.1 Talk to us first

Before either side starts an arbitration or a case, that side must send the other a written notice of the dispute and try in good faith to settle it for 60 days. Your notice goes to privacy@perbete.com with "Dispute" in the subject line. It must give your name, the email address you use with PERBETE, what happened, and what you want, and it must be signed by you (not only your lawyer). Ours goes to the email address we have for you. If either side asks, we will talk by phone or video in those 60 days; you take part yourself, and your lawyer can join. While this step is under way, the time limits for the claim stop running.

13.2 What goes to arbitration

Except as section 13.3 says, any dispute or claim between you and us that comes from or relates to the service, our information, these terms, the Privacy Policy, the Face and health data policy, our messages or our marketing will be settled by binding individual arbitration, not in court. This includes claims based on a contract, a statute, fraud, negligence or anything else, and claims that arose before you agreed to these terms.

The Federal Arbitration Act governs this section 13.

13.2A Who decides whether a claim goes to arbitration

The arbitrator decides every question about whether a claim must be arbitrated, including the scope, validity and enforceability of this section, except for the questions that section 13.5 and section 13.6 leave to a court.

13.3 What does not go to arbitration

• Small claims court. Either side may bring an individual claim in small claims court instead, as long as the claim stays there and stays individual.
• Intellectual property. Either side may go to court to stop someone from infringing or misusing intellectual property, such as copying our data or pages.
• Public injunctive relief. If the law of your state does not allow you to give up the right to ask for an order that protects the general public, a court decides that request. It does so only after the individual arbitration is finished, and the court case waits until then.

13.4 How arbitration works

• Who runs it. JAMS runs the arbitration under its rules for the claim's size and its Consumer Arbitration Minimum Standards, as in force when the arbitration starts. If JAMS cannot or will not, we agree on another provider, or a court picks one.
• One neutral arbitrator decides. The arbitrator can award you the same individual relief a court could, but only for you and only as much as your own claim needs.
• Where. By video or phone, or in person in the county where you live. If your claim is US$10,000 or less, you may choose to have it decided on documents alone.
• Fees. If you start the arbitration, you pay no more than the consumer filing fee JAMS sets (US$250 when we wrote this) or, if lower, what it would cost to file in court. We pay every other JAMS and arbitrator fee. Each side pays its own lawyers, unless the law or the JAMS rules let the arbitrator order otherwise.
• The decision is in writing, explains its reasons, and is final. Any court with jurisdiction can enter it as a judgment.

13.5 No class actions

YOU AND WE MAY BRING CLAIMS AGAINST EACH OTHER ONLY ONE AT A TIME, IN YOUR OR OUR OWN NAME. NEITHER OF US WILL BE A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE CASE OR ARBITRATION. The arbitrator may not combine more than one person's claims, except as section 13.6 allows, and may not preside over any class, collective or representative case.

Only a court, not an arbitrator, may decide whether this section 13.5 can be enforced. If a court finally decides that it cannot be enforced for a particular claim or request, then that claim or request (and only that one) goes to court, not to arbitration, and it waits until any individual arbitration is finished. Under no circumstances will there be a class arbitration.

13.6 Many similar claims at once

If 25 or more similar arbitration demands are filed against us, or by us, by or with the help of the same lawyers or lawyers working together, within 90 days of each other:

• JAMS handles them in batches of up to 100. Each batch has one arbitrator and pays one set of fees, as if it were one case.
• All batches go ahead at the same time. No batch waits for another to finish.
• Each person in a batch still presents their own claim and gets their own decision. No person is bound by the decision on anyone else's claim.
• The arbitrator for each batch decides, at the start of that batch, any question about whether the batch must be arbitrated. A ruling in one batch does not hold up any other batch.
• The JAMS Mass Arbitration Procedures apply where they do not conflict with this section.
• The time limits for every claim in the group stop running from the date its notice under section 13.1 was sent.

A court may enforce this section 13.6. If a court decides that it cannot apply, the claims go ahead one by one under section 13.4.

13.7 No jury

IF A CLAIM GOES TO COURT FOR ANY REASON, YOU AND WE EACH GIVE UP THE RIGHT TO A JURY TRIAL, TO THE EXTENT THE LAW ALLOWS. A judge decides instead.

13.8 If we change this section

If we change this section 13 later, the change will not apply to a claim that either side had already given notice of under section 13.1 before the change. You can also refuse a future change to this section by emailing privacy@perbete.com within 30 days after we notify you of it under section 15; then the version you last agreed to keeps applying to you.

13.9 30 days to opt out

You can opt out of this section 13 by emailing privacy@perbete.com within 30 days after you first agree to these terms, with "Arbitration opt-out" in the subject line, your name and the email address you use with PERBETE, and a sentence saying you do not want to arbitrate. Opting out does not change anything else in these terms, and it does not affect any other arbitration agreement you have with us. If you opt out, disputes go to the courts named in section 14.

13.10 If part of this section fails

If any part of this section 13 cannot be enforced, the rest still applies, except as section 13.5 says. This section 13 continues after you stop using PERBETE.

14. Governing law and courts

The Federal Arbitration Act governs section 13. Otherwise, the laws of the Commonwealth of Massachusetts govern how these terms are read and enforced, without regard to rules that would apply another place's law.

Any claim that section 13 allows in court (other than in small claims court) must be brought only in the state or federal courts located in Massachusetts, and you and we agree to those courts' personal jurisdiction, unless the law of the place where you live requires that you be able to bring the claim there.

Consumer-protection laws of the place where you live that cannot be given up by contract still protect you. Nothing in these terms takes away a right that the law says cannot be waived.

14A. Ending the service

You can stop using PERBETE at any time. We may stop offering PERBETE, or your access, at any time. Sections that by their nature should last (for example 4, 8, 10, 11, 11A, 12, 13 and 14) still apply after that.

15. Changes to these terms

We may update these terms from time to time. We'll post the new version here with its date. For a material change, we will also tell you at least 30 days before it takes effect, by a notice on the site or in the app, or by email, unless the change has to happen sooner for legal or safety reasons. Continuing to use PERBETE after the new version takes effect means you accept it. If you do not accept it, stop using PERBETE. Section 13.8 has extra rules for changes to section 13.

16. Other terms

• If a part does not hold. If a court or arbitrator decides that any part of these terms cannot be enforced, that part is changed only as much as needed to make it enforceable, or removed if it cannot be, and the rest of these terms still applies (subject to section 13.5).
• If we do not enforce a term, we have not waived it.
• You may not transfer these terms. We may transfer them, for example as part of a merger, sale or move to a new company.
• We are not responsible for delays or failures caused by events outside our reasonable control.
• These terms, the Privacy Policy and the Face and health data policy are the whole agreement between us about the service.
• If a translation of these terms differs from this English version, this English version applies.
• "Including" means "including but not limited to". Headings are for reading only.

17. Contact

PERBETE · privacy@perbete.com